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Policies

Policies

Kindly arrive 10 minutes prior to your scheduled appointment time to complete paperwork so that your treatment can start promptly.

We cannot guarantee appointments for late arrivals. A late arrival will receive an extension of scheduled service only if it is available. Otherwise, you will receive the service for the balance of the period remaining and will be responsible for the full service fee.

If you are unable to keep your appointment, please call to notify us at least 24 hours in advance.

Last minute cancellations or missed appointments without prior notice given may be charged the full fee for the scheduled service. For future appointments a credit card number will be requested in order to hold the appointment.

So that you may receive the maximum benefit from your treatment, and in consideration of other guests, switch off cell phones, pagers and other electronic devices.

Children

In consideration of other guests we ask that children not accompany you at the spa.Due to increased fees on  SPA FINDER GC we will no longer be able to accept these. We apologize for the inconvenience. We do still accept Spa Week.

Payment

We accept Discover, MasterCard , Visa , Amex and Cash.

Published prices do not include sales tax or gratuity. Gratuities are always appreciated, never expected. If you are pleased with the services you have received, it is customary to include a 15 – 20% gratuity (based on non-discounted rates) to your therapist.

Prices are subject to change without notice.

Return/Refund Policy

No refunds on Gift Certificates, services or products unless defective. Gift certificates may, however, be transferred to an individual other than the individual they were purchased for.

In- store Gift Certificates

  • Redeemable for services or retail. Non-refundable. Tip can be included or paid at time of service
  • Tax to be paid at time of service.
  • Please mention you will be redeeming a gift certificate when making your appointment. Have the Gift Certificate number available.
  • Gift certificates must be presented at the time of appointment.
  • Please note: Gift Certificates are purchased for a $$ dollar value only .

Please confirm prices when booking your appointment at 952.922.3600 as prices may change without notice. We apologize in advance for any inconvenience this may cause.

Zen Experience-Massage & Wellness cannot be responsible for lost or stolen gift certificates.

Scheduling Appointments

We recommend that appointments be made in advance so that we can accommodate your specific scheduling requests.

To schedule an appointment, please call us at 952.922.3600 or Book online under Appointments.
Forms of payment: Debit card, Visa, Mastercard, Discovery, American Express or cash. We no longer can accept checks.
For appointments using a coupon or Gift certificate please advise at time of scheduling.

Privacy & Security Policy

We do not give, share, sell, or transfer any personal information to a third party.