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Policies

Policies

As out of respect for our therapists, please advise if you need to cancel your appointment so we can re-schedule someone else needing a massage for the day. No shows are charged 25% of the service they missed. It costs only a small phone call or e-mail!

Appointments

We recommend that appointments be made in advance so that we can accommodate your specific scheduling requests.

To schedule an appointment, please call us at 952.922.3600 or Book online under Appointments. Forms of payment: Debit card, Visa, Mastercard, Discovery, American Express or cash. We no longer can accept checks. For appointments using a coupon or Gift certificate please advise at time of scheduling.

Spa Etiquette

Kindly arrive 10 minutes prior to your scheduled appointment time to complete paperwork so that your treatment can start promptly.

We cannot guarantee appointments for late arrivals. A late arrival will receive an extension of scheduled service only if it is available. Otherwise, you will receive the service for the balance of the period remaining and will be responsible for the full service fee.

If you are unable to keep your appointment, please call to notify us at least 24 hours in advance.

Last minute cancellations or missed appointments without prior notice given may be charged the full fee for the scheduled service.

So that you may receive the maximum benefit from your treatment, and in consideration of other guests, switch off cell phones, pagers and other electronic devices.

Payment for Services

We accept Discover, MasterCard , Visa , Amex and Cash.

Published prices do not include sales tax or gratuity. Gratuities are always appreciated, never expected. If you are pleased with the services you have received, it is customary to include a 15 – 20% gratuity (based on non-discounted rates) to your therapist.

Prices are subject to change without notice.

Return/Refund Policy

No refunds on Gift Certificates, services or products. Gift certificates may, however, be transferred to an individual other than the individual they were purchased for.

In- store Gift Certificates

  • Redeemable for services or retail. Non-refundable. Tip can be included or paid at time of service
  • Tax to be paid at time of service.
  • Please mention you will be redeeming a gift certificate when making your appointment. Have the Gift Certificate number available.
  • Gift certificates must be presented at the time of appointment.
  • Please note: Gift Certificates are purchased for a $$ dollar value only .

Please confirm prices when booking your appointment at 952.922.3600 as prices may change without notice. We apologize in advance for any inconvenience this may cause.

Zen Experience-Massage & Wellness cannot be responsible for lost or stolen gift certificates.

Spa Finder Gift certificates

No refunds for partially used GC but remainder can be used at another time at our store. Cannot be used to pay for tax.

Because of the high charges of Spa Finder we are unable to accept any discounts or coupons together with their Certificates. Can only be used for full price services.

Privacy & Security Policy

We do not give, share, sell, or transfer any personal information to a third party.